United Airlines, Pepsi, failure to mark a public holiday the 'right' way...
Venessa is a global authority on community management. Previous roles include leading community marketplace Envato, Senior Manager of Community & Content Strategy at REA Group (realestate.com.au) and Head of Community at Lonely Planet, where she managed iconic travel community, the Thorn Tree. In 2015 she co-sponsored the inaugural Australian Community Manager career survey and in 2016 launched the first Code of Ethics for Australian Community Managers with Alison Michalk, CEO of Quiip and Co-founder of Swarm. Venessa is a prolific writer, speaker and published academic.
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